Love is in the air...
February is Valentine's month. Hearts and flowers. Messages of appreciation.
When did you last tell your customers that you appreciate them?
In fact, how well do you know your customers? And do you communicate with them?
Your customers are your biggest asset and should be the central focus of your marketing plan.
Many businesses look after their customers right up until the purchase has been made and handover is complete or service delivered. But what about after that? Do you keep in touch? Will they keep your business in mind? Will they recommend you to others?
Remember, your competitors are also on the look out for new customers... will your customers be tempted to jump ship or remain loyal to you?
These are just a few thoughts that will help your marketing planning process. B-Marketing can help you to develop your marketing plan further, considering all elements relevant to your business.
Contact us for more information and assistance.